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Refund & Return Policy
Last Updated: 2 October 2025
Thank you for shopping with InRoots Creation. We value your satisfaction. Please read this Refund & Return Policy carefully, as it explains your rights and obligations when returning products purchased from us for U.S. customers.
1. Eligibility & Return Window
- You may request a return or refund within 3 calendar days from the date you receive the item (“Return Window”).
- To be eligible, the item must be:
• Unused, in the same condition as received
• In original packaging, with all tags, labels, and accessories intact
• With proof of purchase (order number, invoice, etc.) - If the item is damaged, defective, or materially not as described, you must notify us as soon as possible (see Section 4).
- Returns requested after the 3-day window or for items that do not meet the above conditions may be rejected or subject to partial refund (at our discretion).
2. Return Process
- Contact our customer support at [support email/contact form/phone] within the 3-day period, providing:
• Your order number
• The item(s) you wish to return
• Reason for return
• Photographs (if applicable) - Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) or return instructions (including address to ship back).
- You (the customer) are responsible for return shipping costs, unless the return is due to a defect or error on our part.
- Pack the item securely, include all original packaging, and ship it using a trackable service.
- Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.
3. Refunds
- If your return is approved, we will process a refund (minus any shipping or restocking fees, if applicable) to your original payment method within 7 business days of receiving the returned item.
- In certain cases (e.g. late returns, partial loss of original packaging), we may offer partial refunds or store credit.
- Please note: original shipping fees are non-refundable, unless the return is due to our error or a defective product.
4. Defective, Damaged or Incorrect Items
- If you receive an item that is defective, damaged in transit, or materially different from what was ordered, you must notify us within 3 calendar days of delivery.
- Provide photographs and details of the issue when contacting us.
- We will assess the issue and may offer, at our option:
• A replacement
• A full refund (including shipping)
• Store credit
5. Non-Returnable / Exempt Items
Certain items are not eligible for return or refund unless defective. These include (but may not be limited to):
- Customized, personalized, or made-to-order items
- Perishable goods
- Gift cards
- Downloadable digital products (once delivered)
- Items explicitly marked as “final sale” at the time of purchase
6. Restocking Fee
We reserve the right to charge a restocking fee (e.g., up to X% of the item price) for returns that are accepted but require special handling (e.g. opened packaging, missing accessories). Any restocking fee will be disclosed to you in advance.
7. Cancellation / “Cooling-Off” Rights
- Under U.S. federal law, the “Cooling-Off Rule” grants customers a short cancellation right in certain types of transactions (e.g. door-to-door sales). However, this rarely applies to standard online purchases. (Consumer Advice)
- You must submit any order cancellation request before the item is shipped.
- Once the item is shipped, the return process described above applies.
8. Your Rights Under U.S. Law & State Variations
- There is no U.S. federal law that mandates a universal right to returns for change-of-mind purchases; return policies are generally governed by contract and state law. (privacypolicies.com)
- However, defective or misrepresented goods are covered by implied warranties or consumer protection laws in each state, and we must comply with those laws regardless of our stated policy. (FindLaw)
- Some states require retailers to post their refund and return policies conspicuously, or otherwise customers may have default rights (e.g. refund within certain days). (TermsFeed)
- Because state laws differ, in rare cases your rights may differ depending on the state you reside in.
9. How to Contact Us
If you have any questions about refunds or returns, please contact us:
- Email: inrootscreation@gmail.com
- Phone: 425-866-6572
- Mailing address: 8500 229th DR NE Redmond 98053
10. Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will become effective when posted on our website, with an updated “Last Updated” date.
